Support

Covers aussieplan.com, the AussiePlan Discord and the AussiePlan Odds Checker browser extension

Email us

Write to [email protected] for anything: a question, a bug report, a billing issue or a privacy request. A real person reads it and we usually reply within a day.

Ask on Discord

The fastest help lives in the AussiePlan Discord. Open the #support channel, pick a topic from the menu and a private thread opens with the team.

Odds Checker extension, common fixes

• The overlay did not appear: reload the bookmaker tab after installing or updating the extension. It reads the page you have open, so a fresh load is the reset button.
• A price looks different at the book: odds move quickly. The overlay tells you where to look, then you verify the price at the bookmaker before betting. That is by design.
• A leg says it was skipped: the extension refuses to guess. Markets it cannot identify with certainty, or markets outside the licensed odds feed, are skipped and labelled honestly rather than priced wrong.
• Something else is broken: email us a screenshot and the name of the bookmaker site. Bookmakers change their pages often and we ship fixes fast.

What the extension never does

It never places bets, never sees your bookmaker login or balance, and carries no affiliate links, ever. It shows information, you make the decisions. Details live in the privacy policy.

Responsible gambling

AussiePlan is an information service for people who already bet, aged 18 and over. If gambling is causing you harm, free and confidential support is available at gamblinghelponline.org.au or on 1800 858 858, any time.